Privacy Policy
Last Updated: Octover 7, 2025
Welcome to EuroXpress Official (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://euroxpressofficial.com (the “Site”).
Please read this policy carefully. By using our Site, you consent to the practices described herein. If you do not agree with the terms of this policy, please do not access the Site.
1. Information We Collect
We collect information that you provide directly to us and information that is collected automatically.
A. Personal Information You Disclose to Us:
When you interact with our Site (e.g., creating an account, making a purchase, subscribing to our newsletter, or contacting us), we may collect:
Contact Details: Your name, email address, phone number, and shipping address.
Payment Information: Billing address, payment method details (note: we use third-party payment processors and do not store your full credit card numbers on our servers).
Account Credentials: Username and password.
Communications: Any correspondence you have with us.
B. Information Collected Automatically:
When you visit our Site, we may automatically collect:
Log and Usage Data: Your IP address, browser type, operating system, referring URLs, pages you viewed, time spent on pages, links clicked, and other diagnostic data.
Device Information: Information about the device you use to access our Site, including the device type, unique device identifiers, and mobile network information.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. For more details, please see our Cookie Policy below.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
To Manage Your Account: To create and manage your user account.
To Communicate with You: To respond to your inquiries, provide customer support, and send you administrative messages (e.g., updates to our policies).
For Marketing and Promotions: With your explicit consent where required by law, to send you information about new products, special offers, and other news we think you will find valuable.
To Improve Our Site: To analyze how you use our Site, troubleshoot technical problems, and develop new features and functionality.
For Security and Fraud Prevention: To protect the security and integrity of our Site and business, and to detect and prevent fraud.
3. Legal Basis for Processing (For EEA/UK Users)
If you are located in the European Economic Area (EEA) or the UK, we process your personal data based on the following legal grounds:
Performance of a Contract: To fulfill our obligations under a contract with you (e.g., processing your order).
Legitimate Interests: For our legitimate business interests, such as improving our services, marketing, and preventing fraud, provided your fundamental rights do not override those interests.
Consent: Where we have obtained your clear, affirmative consent for specific purposes (e.g., sending marketing emails). You may withdraw your consent at any time.
Legal Compliance: To comply with our legal obligations.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually obligated to protect your data.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
With Your Consent: We may share your information for any other purpose with your explicit consent.
5. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data in accordance with this Privacy Policy.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access and Portability: The right to request access to and a copy of the personal data we hold about you.
Rectification: The right to correct inaccurate or incomplete data we hold about you.
Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data.
Restriction of Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.
Objection to Processing: The right to object to our processing of your personal data, particularly for direct marketing purposes.
Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request in accordance with applicable law.
8. Cookie Policy
What are cookies? Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted).
Why do we use them? We use cookies to:
Remember your login session and shopping cart items.
Understand how you use our Site to improve performance.
Personalize your experience and deliver targeted advertisements.
You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our Site.
9. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
info@euroxpressofficial.com
